FAQs

General

Are bamboo pyjamas worth it?

Yes, bamboo pyjamas are an excellent choice for anyone seeking a better night’s sleep, relief from skin sensitivities, or simply an extra layer of comfort. With their breathable, hypoallergenic, and temperature-regulating properties, Starlit Dreams pyjamas are designed to provide you with the utmost comfort and style, helping you relax and sleep soundly all night long.

Do bamboo pyjamas keep you cool or warm?

Bamboo pyjamas are naturally temperature-regulating, which means they help keep you warm in cooler weather and cool in warmer conditions. Starlit Dreams pyjamas are designed to offer you comfort throughout the year, providing a perfect balance for restful sleep in any season.

Is bamboo fibre good for skin conditions like eczema or psoriasis?

Yes, bamboo fibre is naturally hypoallergenic and incredibly gentle on sensitive skin, making it an excellent choice for those with skin conditions like eczema or psoriasis. Our founder, who has a skin condition herself, always chooses bamboo fibre pyjamas for their soothing and non-irritating qualities.

What are the benefits of bamboo fibre pyjamas?

Bamboo fiber pajamas offer numerous benefits, including natural hypoallergenic properties, excellent sweat absorption, and antibacterial and antifungal qualities. They’re cool, breathable, durable, and exceptionally comfortable, providing a long-lasting and luxurious sleep experience.

What size is right for me?

To find the right size at Starlit Dreams, follow these steps:

1. Refer to Our Sizing Chart:
Each item's sizing chart is next to the product description, showing measurements for bust, waist, hips, and more.

2. Measure Yourself Accurately:
Measure your body with a tape measure according to the guide. Wear the undergarments planned for the outfit, stand straight, and keep the tape snug but not tight.

3. Compare Your Measurements:
Match your measurements with the sizing chart. For in-between sizes, choose your preferred fit - smaller for a snug fit, larger for a comfier fit.

4. Consult Product Details:
Check specific notes like "runs small" or "relaxed fit" for guidance.

5. Customer Reviews:
Peek at reviews for insights on how an item fits different folks.

6. Contact Our Support Team:
If you're still unsure, reach out to our friendly support team via email for personalised advice.

We care about your satisfaction and offer an easy return and exchange policy if the size isn't quite right.

Shipping & Returns

When will my order be shipped?

At Starlit Dreams, we’re excited to get your order to you as quickly as we can!

Once you place your order, we usually need 1-2 business days to process it. After that, standard shipping within the UK typically takes 3-5 business days.

For international orders, shipping times will vary based on where you are, but it generally takes 7-14 business days.

Please keep in mind that these times are estimates and can be affected by things like postal service delays or customs checks.

We’ll send you a tracking number as soon as your order is on its way so you can keep an eye on it.

Do you offer international shipping?

Absolutely!

Rates and delivery times vary by location and will be detailed at checkout.

Note that local duties and taxes may apply.

Update:

Due to the introduction of the new General Product Safety Regulation (GPSR), we are no longer able to ship products to the EU and Northern Ireland.

The GPSR imposes stricter compliance requirements and increased responsibilities on businesses selling products within these regions, including the need for designated authorised representatives and detailed product safety documentation.

Unfortunately, the added administrative and financial burdens of meeting these obligations exceed our current operational capabilities.

What is your return policy?

If you're unhappy with your purchase, you can return it within 14 days in original, unused condition and packaging.

Contact us using the returns form under your profile to get authorisation and return instructions.

Refunds will be processed within 7-10 business days of receiving and inspecting the item.

We're here to help with any questions or concerns.

What payment methods do you accept for online purchases?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Starlit Dreams gift cards.

We also ensure the highest level of security for your personal and financial information.